With this decision/action/initiative, am I creating friction or flow? Sounds like a simple question, but I find it hard to answer. When I read “Why HR Still Isn’t a Strategic Partner” and the advice to ask ourselves this question, I thought back on my decisions lately.
“Friction is anything that makes it more difficult for people in critical roles to win with the customer. Flow, on the other hand, is doing everything possible to remove barriers and promote better performance.”
No one intentionally makes things harder for employee and customer success, do they? Isn’t this the way we approach all our decisions? Maybe not as a practice or a conscious activity, but if we remember why we are part of the organization to begin with, what our role is, our function in an organization, team, or group, then I would have to say that this is what most of us are thinking, asking, contemplating, worrying about, and making decisions based on.
Will this article cause me to be even more conscious of asking these questions? Absolutely!
- Are You Creating Friction or Flow? The Strategic PR Partner Predicament (blisspr.com)
- Does what you do cause friction or flow? (raisingthehrbar.wordpress.com)